Enhancing Organizational Citizenship Behavior through Servant leadership style: An Applied Study in the Iraqi Tourism Hotel Sector

Résumé

          The current study aims to examine the role of Servant leadership with its dimensions  in promoting organizational citizenship behavior in the Iraqi tourism hotel sector, specifically in the excellent-class hotels represented by Al-Mansour Hotel, Ishtar Hotel, Baghdad Hotel, and Palestine Hotel, which are listed on the Iraq Stock Exchange. The descriptive-analytical method was used, and the study sample was selected from the employees of these hotels. The total number of employees in the Iraqi tourism hotels was 3,600, and a random sample of 347 workers was taken. Three hundred forty-seven thoroughly answered questionnaires were collected through personal interviews and electronic surveys. The statistical software SPSS version 26 and Smart Pls3. The Study reached several conclusions, including a positive relationship between Servant leadership practices and organizational citizenship behavior. The Study recommended providing suitable working conditions and diversifying work methods and approaches within the organization to increase employees' enthusiasm, dedication, and engagement in their work.